Given the global situation that we are going through as a result of the COVID-19 virus, we wish to inform you that Travel Mile and Mile is working hard in coordination with our strategic partners, Airlines, Hotels, Tour operators, Assistance Cards, Transfer Operators, Carriers and guides to be able to keep information on the development of activities at hand and up-to-date, all in the face of restrictions in the different countries.
The current COVID-19 crisis has impacted travel like no other event before. For the first time in history, all destinations in the world have imposed travel restrictions, including the complete closure of borders for travelers in many destinations.
Remember to always consult the travel recommendations of the competent local authorities, whose indications are also our reference guide.
Official data on the Coronavirus
The situation regarding travel recommendations varies constantly depending on the destinations.
Check here the official information for travelers arriving or leaving Peru granted by the Peruvian State.
Check here the official information from the Peruvian State on Covid-19 in our country.
Soon we will reopen our office
Sierra Verde Peru is working hard to implement the required protocols, always in compliance with the necessary protection measures against COVID-19.
- Temperature control before entering the office.
- Keeping the minimum distance of 2m for our staff and customers.
- Offering alcohol gel at the entrance and disinfectant for shoes.
- Committing to using alcohol gel before and after each customer service, as well as hygienic services for hand washing.
- Recommending clients the use of a mask and gloves to access our office, as well as for our staff.
- With exhaustive cleaning of surfaces and equipment.
In addition, we remain at your disposal for new reservations through our Contact Center +51 984 766 438, email info@travelmileandmile.com and social networks, from Monday to Saturday from 09:00 a.m. to 06:00 p.m.
Frequently asked questions about COVID-19
How will my query be answered?
All those queries and requests received both by form on the website, calls, email, social networks, and others, will be answered as soon as possible by email.
Pay attention in case our message ends up in the “Spam” tray.
When will I get an answer about my current process?
We are working as quickly as possible to respond to the many requests we are receiving these days. However, due to current circumstances, we are taking longer than we would like. This crisis has strongly affected the tourism sector, therefore, we must wait for the measures that our strategic partners are taking in the face of cancellations and postponements.
How can I manage my cancellation or date changes if I have a plane ticket?
In case of cancellation or change of dates in flight reservations, we will have to verify the policies of the airlines. If the refund corresponds, we will proceed to make it to the same means of payment used in the purchase. Due to current circumstances, this process may be delayed.
Take into account that airlines have current policies and regulations depending on the travel destination and the date of travel, therefore changes are constantly taking place and are subject to different regulations and restrictions depending on the fare purchased.
It is necessary to have insurance for future trips. What does it include?
It is advisable to take out travel insurance as a contingency or help outside the country, always bearing in mind that urgent and/or emergency medical treatment abroad may incur high costs.
Also, due to this crisis and the future care that we must have, it is good to be able to opt for travel insurance that has coverage against possible Covid-19 symptoms.
The general information of the insurance that you wish to contract will be sent by mail attached to the quote of your trip.
I have made the reservation in a physical office and due to the state of alarm it is closed,
who can I contact?
Important information on the sale of transport tickets
Through Supreme Decree No. 044-2020-PCM of March 15, 2020, which declares the national state of emergency due to the serious circumstances that affect the life of the nation as a result of COVID.19. According to articles 8 and 9, they establish the total closure of borders, so international passenger transport by land, air, sea and river is suspended. Also for the interprovincial transport of passengers by land, air and river.
People will only be able to circulate on the roads for public use for certain taxed activities.
In this sense, and unless the ticket is purchased to carry out any of these activities, travel is not recommended, except for the aforementioned reasons that cannot be postponed.
In any case, in any displacement, the recommendations and obligations issued by the health authorities must be respected.
However, if you wish to purchase a transport ticket for future trips, do not hesitate to contact us.